Here is a list of the frequently asked questions about our products.
If you can’t find the answer you need here, feel free to reach out to us.
Who is Urine Eradication Systems?
Urine Eradication Systems (UES) is a brand setup by two brothers in the UK. UES was created to provide affordable and genuinely helpful products to home/pet owners who are looking for sensible solutions for locating and removing urine stains. The pet urine eradication market is very competitive and so unfortunately contains a lot of ‘dud’ products out for a fast buck. At UES we are trying to add value to the market with carefully crafted products put together after extensive R&D to ensure quality and effectiveness whilst also being affordable. Urine detection and eradication doesn’t need to be expensive to be effective, but you do need the right tools and it can be confusing to a new comer in this surprisingly complex area; our aim is to take the headache away for you, so you can solve your problem with minimal effort, expense and fuss.
How do I contact UES?
You can reach us via our contact form here:
How do I return a product?
If you think you have a faulty product, please contact Amazon’s customer support to arrange a return. Amazon mange our product inventory and deal with all shipping and returns. You can reach Amazon support at the following URL’s:
Amazon.com [USA]: http://www.amazon.com/gp/help/customer/display.html/ref=hp_sn_ret?nodeId=901888
Amazon.co.uk [UK]: http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_sn_ret?nodeId=502480
I have a question about a UES product, who can I ask?
We are always happy to answer your questions about our products. Simply send us an email via our contact form and we’ll get back to you shortly:
Where can I buy the PeeDar?
The PeeDar is exclusively sold by us (PandoraStocks Ltd) on Amazon. The PeeDar is currently available in: USA, UK, Germany, France. Important: Do not accept cheap imitations – if you see another seller on Amazon (or anywhere else) selling the PeeDar, they are not selling the real product because we are the only seller of the PeeDar as it is our creation. If you see the PeeDar being sold by a different person or organisation, please let us know – Thanks!
Does the PeeDar work for both dog and cat urine stains?
Yes, the PeeDar will make both cat and dog urine stains fluoresce. Urine stains under the PeeDar’s true black light wavelength should show up as a fairly bright white glow with a noticeable but faint light yellow and/or light green tint. See the photos on our product pages for examples.
Can the PeeDar be used for scorpion hunting?
The PeeDar’s low 365-370nm wavelength range makes it great at making scorpions glow.
When I find a urine stain with the PeeDar, how do I get rid of it?
Cleaning urine stains is a complex area and each situation is unique. Check out our blog for lots of tips and tricks on how to do this as well as how to properly use and get the most from your PeeDar: